Refund policy

Returns, Exchanges & Plant Guarantee

Returns & Exchanges

  • Returns or exchanges are accepted within 7 days of purchase. Original receipt required. Houseplants, Tropicals, Annuals, Vegetables, Soil, Furniture and Custom Orders are excluded. Attached Tags are required for all returns or exchanges.
  • No returns, exchanges or warranty on items marked "Sale".

Plant Guarantee

Which plants are guaranteed?
  • 100% Plant Guarantee on trees, shrubs and evergreens planted in the ground, for the growing season, with original cash register receipt.
What will we do for you?
  • If your plant dies during the guaranteed period and qualifies for warranty, we will issue a credit note for the full amount paid. The plants original cash register receipt and the dead plant must be presented to honour the guarantee. Please contact Laporte's to confirm if plant is dead before it is removed from the ground.
  • Plants purchased as “Sale” do not qualify for guarantee.
Are Perennials, Roses, Grasses, Vines and Small Fruits Guaranteed?
  • Yes! If either fails to grow during the season of purchase, we will issue a credit note for the full amount paid. Perennials, roses, grasses, vines and small fruits are guaranteed until September 30th of the year purchased.

    Planting Guarantee Limitations

    Annuals, vegetable plants, houseplants, tropicals, and bonsai are guaranteed to be healthy and viable at time of purchase and in our store. 

    The guarantee does not apply if the death of the plant is attributed to an incurable disease or pest. The guarantee does not apply when damage to the plant was caused by the act of a person, animal, vandalism or act of God. The planting guarantee is valid for first time plant failure. There is no further guarantee on replacement. Guarantee is null and void if plants are not planted within 7 days of leaving store premises.

    Please save your original cash register receipt.